Question 1

What is reputation management?

Accepted Answer

Reputation management is the process of monitoring, understanding and managing how your business is perceived online. This includes monitoring customer reviews, responding to feedback, identifying reputation risks and using reputation insights to improve your online presence.

Question 2

Why is online reputation important?

Accepted Answer

Customers often research a business before deciding whether to buy from it or use its services. Reviews, ratings and customer feedback can influence trust and purchasing decisions. A strong reputation can help create confidence, while an unmanaged reputation can create unnecessary risk.

Question 3

What platforms does BrandShield monitor?

Accepted Answer

BrandShield can monitor key review platforms, with multi-platform monitoring available on higher service packages. Platforms may include Google, Facebook, HelloPeter and other relevant platforms.

Question 4

Can BrandShield remove negative reviews?

Accepted Answer

BrandShield does not guarantee the removal of legitimate negative reviews. Where a review appears to raise a potential platform-policy issue, BrandShield can assess the situation and assist with appropriate escalation where applicable.

Question 5

Do you respond to reviews on our behalf?

Accepted Answer

Depending on your selected service package, BrandShield can assist with professional review response management. Responses are designed to be professional, appropriate and aligned with your brand.

Question 6

What is the BrandShield Reputation Score?

Accepted Answer

The BrandShield Reputation Score is a score out of 100 designed to provide a simple overview of your current online reputation. The score can consider factors such as ratings, review activity, response performance and reputation trends.

Question 7

What is included in the Free Reputation Audit?

Accepted Answer

The audit provides an overview of your current online reputation, including ratings, reviews, review trends, response performance, potential risks and areas for improvement.

Question 8

Is the Reputation Audit really free?

Accepted Answer

Yes. The BrandShield Reputation Audit is offered at no cost and without obligation.

Question 9

How long does a reputation audit take?

Accepted Answer

Turnaround depends on the size of your online footprint. We'll confirm the timing when we contact you after receiving your request.

Question 10

Can small businesses use BrandShield?

Accepted Answer

Absolutely. The Essential package is specifically designed for small businesses getting started with reputation management.

Question 11

Is BrandShield only for businesses with bad reviews?

Accepted Answer

No. Reputation management isn't only about fixing negative reviews. It's about understanding your reputation, protecting what you've built and continuously improving customer trust.

Frequently Asked Questions.

Common questions

Your Reputation Deserves Professional Protection.