Step 01
Monitor
Know what people are saying about your business.
Professional Online Reputation Management
Your Reputation.Our Priority.
BrandShield monitors, investigates, responds to and protects your online reputation, so you can focus on running your business.
- More positive reviews
- Fewer unanswered reviews
- Greater customer trust
Monitor•Investigate•Respond•Protect
0%
Read reviews before buying
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More trust with replies
0/100
Reputation Score scale
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Step methodology
Industry research indicates most customers read reviews before choosing a business.
1 unanswered review
can turn dozens of customers away
Why reputation matters
Your reputation is often the first thing customers see.
Before they call, visit or buy, customers read what others have said. Reviews influence trust, credibility and buying decisions.
- Negative reviews left unanswered damage confidence.
- Unresolved complaints can quietly cost you customers.
- Every professional response builds trust.
BrandShield helps you stay in control.
How we protect your reputation
Monitor. Investigate. Respond. Protect.
Our four-step approach to professional reputation management.
Step 02
Investigate
Understand the story behind the review.
Step 03
Respond
Turn difficult feedback into professional conversations.
Step 04
Protect
Build a stronger reputation for the future.
Reviews in action
Every review gets a professional response.
Difficult feedback becomes a professional conversation that other customers see.
TMGoogle
Thabo M.
“Waited 3 weeks for a callback. Nobody ever replied to my review.”
Response by BrandShield
Thank you for raising this, Thabo. This isn't the experience we want for you. Our manager has reached out directly to resolve it.
SK
Sarah K.
HelloPeter
“Fast, friendly and professional. The team went out of their way to help.”
PVFacebook
Pieter V.
“Great product but the service afterwards was poor.”
Response by BrandShield
We appreciate the honest feedback, Pieter. We've reviewed what went wrong and would love the chance to put it right.
- GGoogle
- FFacebook
- HHelloPeter
- TTrustpilot
Know exactly where you stand
Your reputation at a glance.
Ratings, review trends, sentiment and response performance in one clear view, summarised as your BrandShield Reputation Score out of 100.
72 / 100
Reputation Score
4.2 ★
Google Rating
84
Positive Reviews
32
Negative Reviews
56%
Response Rate
128
Reviews Monitored
Reputation Overview · ABC Motors
Google Rating
4.2
128 reviews monitored
72/ 100
Reputation Score
Positive
8466%
Negative
3225%
Response rate
56%needs work
Avg response
3 daystoo slow
Know where you stand.
Protect what you’ve built.
Our services
Professional reputation management services.
Not marketing. Not advertising. Focused protection of what people say about you online.
What you gain
Real businesses. Real reviews. Real results.
More Positive Reviews
Encourage a stronger online presence by actively managing your customer feedback.
Fewer Unanswered Reviews
Ensure customers aren't left wondering whether their feedback has been seen.
Greater Customer Trust
Professional responses demonstrate that your business values its customers.
Better Reputation Visibility
Understand how your business is performing across important review platforms.
Actionable Insights
Identify trends, risks and opportunities for improvement.
Long-Term Reputation Protection
Build a reputation that supports sustainable business growth.
Free Reputation Audit
Find out what your customers are really saying.
Get a professional overview of your online reputation. Free. No obligation. No commitment.
- Current ratings across major platforms
- Total number of reviews
- Review trends
- Positive vs negative review breakdown
- Response rate
- Average response time
- Key reputation issues
- Potential reputation risks
- Areas for improvement
- Personalised recommendations
- BrandShield Reputation Score /100
Know where you stand.
Request your free audit
Takes about a minute.
Pricing
Reputation management packages.
Choose the level of protection your business needs.
Essential
Get Started With Reputation Protection
R1,950/ month
- Review monitoring
- Google & key platform monitoring
- Basic review responses
- Monthly reputation report
- Email support
Ideal for small businesses getting started with reputation management.
Get StartedProfessional
Complete Reputation Management
R2,500/ month
- Everything in Essential
- Advanced response management
- Negative review investigation
- Platform policy assessment & escalation
- Detailed monthly reporting
- Priority support
Ideal for growing businesses that want active reputation management.
Choose ProfessionalPremium
Maximum Protection
R4,500/ month
- Everything in Professional
- Multi-platform monitoring
- Google, Facebook & HelloPeter monitoring
- Crisis management support
- Strategic reputation advice
- Dedicated account manager
- Custom reporting & insights
Ideal for established businesses that need maximum reputation protection.
Go PremiumNot sure which package fits? Compare packages or talk to us.
Why BrandShield
A specialist reputation partner, not a marketing agency.
Professional
Professional reputation management designed around your brand.
Proactive
Identify reputation risks before they become bigger problems.
Responsive
Act quickly when negative feedback or reputation issues arise.
Strategic
Turn reputation data into practical business insights.
Transparent
Clear reporting helps you understand exactly where you stand.
Long-Term
Build stronger customer trust and a healthier reputation over time.
A dedicated team
that knows your business
About BrandShield
Protecting the reputation behind your business.
BrandShield helps businesses monitor, understand and improve how they are perceived online. Our role is simple: keep you informed, identify risks, manage feedback and help you make better decisions.
Your Reputation Deserves Professional Protection.
Get your free reputation audit and discover exactly where your business stands online.